Shipping policy
We ship with the National Hellenic Post Registered mail for free.
Cash on Delivery only available for Greece also for free.
https://elta.gr/en/
Processing time for all products except rings is 3-5 business days.
Rings are sized and therefor processing time is 7-9 business days.
Delivery time 7-18 days
Returns and exchange details.
Dear customer our policy is to please you with our jewelry. If you are not happy with your purchase, we will work with you to replace the item or refund the purchase price of this item, excluding the shipping cost, as long as we are contacted within 5 days of receiving the purchased item. You can return jewelry to us only if it is in its original condition. Ship the item back within 10 days of delivery. Please be sure to double check the address on your account. If there is the error in your shipping address, send me a private message so I can edit the address before your scheduled shipment. I cannot refund or replace items that ship to the wrong address so please be sure to check it thoroughly. If the package is sent back to Greece and the customer wants it to be reshipped to his address, he will cover the cost of the reshipping the parcel. Any additional costs (extra taxes / duties / fees, etc.) required by some countries customs offices are paid by the customer. The seller is not responsible for delays due to customs or post company's.
Packaging
Each piece of jewelry is accompanied by its own beautiful case and is accompanied by a small card that certifies the authenticity of the jewelry metal and that it is completely handmade. It is then carefully packed in bubble wrap for shipping.
Warranty policy
Our warranty policy covers all of the jewelry purchased from Greekworld Gods & Heroes Athens Jewelry. This warranty covers all manufacturer defects in material or workmanship but does not cover neglect and abuse, natural wear and tear or stone loss.
Warranty exceptions and exclusions:
1. Any damage to jewelry caused by neglect, abuse or natural wear and tear. Damage, such as being hit or knocked, is easily detectable under magnification. For example, if a ring wears thin or prongs wear out due to neglect or natural wear and tear, the warranty is considered void. Additionally, if a ring becomes out of round and thus causes stones to fall out, this could be due to damage to the bottom of the ring when being worn.
2. Any jewelry that has been repaired by another jeweler. We cannot be held responsible for merchandise that has been worked on by another jeweler.
3. The loss of a stone.
If you need to return merchandise due to defects, please contact us. Once merchandise is received, we will carefully examine the defected merchandise and determine if the above criteria is met. Once approved, we will begin the repair on your item. Greekworld Gods & Heroes Athens Jewelry reserves the right to reject any returns that do not comply with the conditions stated above.
